Please dont call us for support as we can not help you over the phone since we will need to send you a very complicated URL in most cases.

All Spider support is handled thru email at Support@DigitalJukeBox.com.

Send us the program definition file for the program you are having issues with.

1.  Be sure that you have set up the program with the url, username and passwords that you may need to login.
2.  Right-Click on the program that you are having issues with and select the top menu option 'Save This Download Item'
3.  Choose to save the file to your desktop and as the program name.xml
4.  Send an email to Support@DigitalJukeBox.com and attach the xml files that you saved to your desktop.
5.  We will look into the problem and send the repaired xml file back to you so you can import the xml file and start downloading your program.

After we fix the XML file and send it back to you, follow these instructions to import the fixed XML file back into the Spider.

1.  Save the attachment from this email to the desktop of the computer with the Radio Spider.
2.  In the Radio Spider.net, Right Click on the download list and choose 'Import a new Download Item'
3.  Navigate to the desktop and locate the .xml file that you saved and open it.
4.  It will now be in your spider.
5.  Test it and I am sure you will see that it works perfect.

Field Descriptions

1.  Description - This is the name of this download item that you want  to appear in the Download Item Browse Screen.

2.  Download Enabled - If you want this item to download, you will check  this box.  If you leave it unchecked, it will appear in red on the  Download Item Browse Screen.

3.  URL - The URL is the address of the file that you wish to download.   You can also place a file pattern in this field at the end of the url like www.digitaljukebox.com/*.mp3 and the Spider will look at the page at that address and download every mp3 from it.

FTP addresses with port numbers other than 21 will be entered like this:  ftp.domainname.com:4566/myfiles.mp3

4.  Protocol - Default and HTTP are the same thing.  They are just both  listed for compatability with older versions.  You will use these  settings if you are not downloading from an FTP site.

5.  Method - Below is a list of the methods used for FTP Protocol.  Just  the Methods with the word ALL in them will make the File Pattern field  open up for entry.

Download 1 File - Replace
Download 1 File - Do Not Replace
Download All Files - Replace
Download All Files - Do Not Replace
Download All Files - Replace (Convert to WAV)
Download All Files - Do Not Replace (Convert to WAV)

6.  User Name - If this is an ftp or http page that requiers a username,  enter it here.  If this is an http page the username and password needs  to be a popup dialog box to log in.  The reason is the we know the names  od the username and password fields when its a dialog box and the only  way you can tell the username and password fields when they request the  username and password on the actual page is to ready the page source and  lots of companies name these fields very differently from other  companies.  We have included a link to a page called "Getting your  program supplier to play fair".  This is something you can send to the  program suppliers that purposely make it unfairly difficult for you to  automate the downloading of your programs. - This is CaSe Sensitive

7.  Password - If this is an ftp or http page that requiers a password,  enter it here. - This is CaSe Sensitive

8.  Passive Mode - Most all FTP sites use Passive Mode so keep this  checked.  On a rare occasion, you will need Active Mode and you will  Uncheck the Passive Mode Box and then you will go into youe firewall and  unblock port 20 and 21 on the radiospider.net computer.  You may also  need to portforward port 20 and 21 in your router for active mode to  work.

9. Download To - Tell the spider where to download the files.  You will  also assign any new file name and if you want to convert it to wav, you  would end the file name with .wav

10. Days of the week - You can select Everyday for 7 days a week  downloading or simply select the days of the week to use this download  item.

11. Hourly - If you check the Hourly box, this means that you want this  item to download every hour at the minutes you select.

12. Hour - This is the hour that you wish to download this item.

13. Minutes - This is the minutes of the hour that you wish to download  this item.

Button Descriptions

1.  Test Macro - If you are using a date macro in the URL, you can test  the URL to see if it results in the correct file name.

2.  Browse FTP - Once you type the ftp site into the URL field and  select FTP for the Protocol, you can browse the ftp site for the file  that you are looking for.

3.  Save and Exit - Save all of your changes and Exit back to the  download item browse screen.

4.  Macro Help Screen - Displays all of the Macros that can be used to  convert to the current date, week, year, etc...

5.  Cancel without Saving - Exit without saving any changes you have  made in this edit session.